Conditions générales de Shop
Booking conditions
In order to guarantee your reservation, a bank pre-authorization can be made from the date of reservation to the date of check-in. This will correspond to the amount of your first night at the establishment. The security deposit will be fully returned to you if no damage was noted by the property upon departure. When booking 4 rooms or more, different conditions and additional supplements may apply.
Secure transaction
Our site uses some of the most advanced current internet security technologies. All booking steps are secured using Secure Socket Layer (SSL) technology, a leading technology in the field. Your information is encrypted and protected through server authentication and data flow encryption. The security certificate used is issued by the accredited third party company UserTrust RSA Certification Authority and used by the D-EDGE reservation system. You can check the validity of the certificate. In addition, the reservation system is hosted in a secure server environment equipped with biometric security, firewalls, and other advanced technologies to avoid interference and prevent intrusion.
Cancelling or changing the reservation of a service
For Accommodation Services (reservation of rooms in an establishment or other types of accommodation), the Customer is reminded that he does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services that must be provided at a specific date or period. For each Service reservation, the Special Conditions specify the terms and conditions for cancelling and/or modifying the reservation. Bookings with prepayment cannot be subject to any changes and/or cancellations. Deposits (amounts paid in advance) will not be refunded. In this case, it is mentioned in the Special Conditions.
When the Special Conditions allow it:
- the modification or cancellation of the reservation of a Service by clicking on the link at the end of your confirmation email and by following the instructions displayed on your screen;
- the modification or cancellation of the reservation of a Service can be made directly on the Site through the “Modify or cancel a reservation” section;
- the modification or cancellation of the reservation of a Service can be made directly to the establishment, whose contact details, in particular telephone, are specified on the reservation confirmation sent by email. In the event of interruption of a Service due to the Customer, the full agreed price will be collected. In the case of a reservation with prepayment prior to the stay, no refund will be granted. It is advisable to cancel as soon as possible once the cause of the cancellation has occurred.
Cancellation fees
Cancellation fees are not refundable if a non-cancellable, non-refundable rate is selected. For all other offers, please refer to the conditions presented in the booking engine. In case of no-show, 100% of the reservation will be charged and non-refundable. In case of cancellation, if you have paid all or part of the reservation online, this amount will be returned to you after deduction of the cancellation fees (exception of non-cancellable and non-refundable offers).
Taxes
Rates are shown including VAT. Tourist tax, government or local taxes may be requested in addition.
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Consumer Mediator
The Customer is informed by Valadouro of the possibility of using, in the event of a dispute relating to these General Conditions, a conventional mediation procedure or any other alternative method of dispute resolution, under the conditions provided for in Title I of Book VI of the Consumer Code. After having contacted the department concerned by your commercial disagreement with the establishment and in the absence of a satisfactory response within 3 weeks, the customer may refer the matter to the Mediator, whose contact details and procedures are available on his site: www.cnpm-mediation-consummation.eu
Mediator: CNPM Mediation Consumption
Telephone: +33 (0) 9 88 30 27 72
Address: 27 Avenue de la Libération, 42400 Saint Chamond
Valadouro also informs the Customer of the existence of a European platform for Online Dispute Resolution (“RLL”) to which it can use. The Customer can access it from the following link: Online dispute resolution (https://ec.europa.eu/consumers/odr/).
Law applicable to dispute resolution
The General Terms and Conditions are governed by French law, without impeding any mandatory protective provisions that may apply in the consumer's country of residence.
List of objections to cold calling
In accordance with article L.223-2 of the Consumer Code, consumers who do not wish to be the subject of commercial prospecting by telephone can register free of charge on a list opposing telephone canvassing. This list is accessible via the following site: Bloctel (www.bloctel.gouv.fr).